Returns & Exchange

Returns & Exchange

Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. This page tells you all you need to know, please note your statutory rights are not affected by this guidance

  • Simply send your unwanted or faulty items to Hanger39
  • Remember to enclose your receipt, invoice or order reference number to speed things up
  • We will check the items and confirm they were purchased in the last 30 days
  • Then we can make an exchange or issue a refund against the original method of payment 
  • Please note if we make a mistake we will always rectify
  • We cannot offer refunds against items made to order or bespoke / personalised items. (unless we have made a genuine mistake)

Please note some items are excluded from our returns policy or are not suitable to return to store and we know it’s not always possible to get to a store (send us an email sales@hanger39.co.uk)