Shipping policy

So you’ve done your shopping; just how long will it be till you can rock that new gear? Please note that every order at Hanger39 is custom made just for you, and you can get an idea of shipping times from the  product descriptions.

We are not a next day retailer, because all our goods are customisable. For more details on shipping timelines and more info please see https://hanger39colchester.myshopify.com/pages/faq<p/>

Here are a few things to consider while you wait for your order:

  • 90% of all products we sell are made to order
  • Items need to be designed, and made, from scratch
  • We make and ship on business days.  Which are Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped / full filled” email.
  • Any estimate above does not include designing / manufacturing time 
  • timelines do vary, a bespoke badge may take 2 - 3 days, a custom flag / towel may take up to 2 weeks.
  • We always work as fast and efficiently as possible to ensure you get your product quickly.

Hanger39 works with production and shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed above, actual timeframes may vary from region to region.

So when do you contact Hanger39?

Even if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).

  1. How much is shipping?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

  2. Can I track my order?

    We rely on a global network of shipping partners (DPD & Royal Mail) to get your order to your doorstep as soon as possible. Sometimes on lower valued items tracking is not always available. If your order is being sent by a trackable service, these details will be included on your orders page as well as on the shipping email we send you.

  3. Where does my order ship from?

    We ship from our main workshop in Colchester Essex, but may use other partners to ensure to quickest delivery to you.